How to Claim after Big Blackout: Save Tickets, Ask for Reimbursement of Tickets and Contact Insurance | Society
Consumers’ unions recommend that citizens have to keep evidence of the damage they have experienced For the Great Blackout Faces future arguments. Users and consumer organization (To the father. Meanwhile, Facua-Consumers in Action recalled that customers could seek compensation for electricity due to the increase in voltage after blackout and advised to check home insurance, as it covered the damage like a spoiled diet. Social rights, consumption and agenda declared Tuesday 2030, declaring that the affected people were concerned about harm.
Canceled trips
The OCU recalls that the transport company should refund the unrealistic amount of suspended or canceled tours. Travelers have the right to claim the costs of the hotels and restaurants in the event that if the right of help (accommodation, food) is not provided or their purpose is defective. Renfay Tuesday states that “the lack of power supply can request revenue and change for Renfe sales channels”, but those who want to travel can appear at the stations and are available in the squares available. ” Consumer consumption indicates that consumers have the right to reimbursement, which should take place in seven days, for buses for 14 days and 30 for trains.
Losing food
Most people have lost food because refrigerators and freezers have not worked for hours. Facua It is advisable to review home insurance because it is possible to include the coverage that the insurance company pays its amount. The cause of the blackout is ignored by various electrical distributors working in Spain, they do not have the responsibility of compensation for the financial losses they have experienced, except for the breakdown of the devices due to the increase in the voltage that occurs when the light returns. Suits for food decline must be considered insurance companies.
To verify whether home insurance has a diet damage, you need to check the policy conditions. Typically, they refer to the coverage of food loss in refrigerators related to supply cuts or breakdowns. The amount of the content of the insured housing is indicated in the amount fixed in one percentage.
Facua advises to participate in the insurance company and once open, send the email photographs of the poor condition and send them through their sum of their amount. The company has to pay its amount even if the purchase ticket is not preserved.
When is food bad?
If the Spanish Food Security Agency (EESAN) light cut is less than four hours, the refrigerator can maintain a dietary temperature less than 5ºC and does not need to dismiss any food due to blackout. On the other hand, if the cut is exceeding that period, the temperature of the 5ºC is likely to exceed and the foods that are left with meat, chicken, fish, eggs, milk or fresh cheese or left should be thrown. “Remember these damaged foods that can be deteriorated when they are not preserved or freezing in the appropriate way, so they can cause diseases when they are consumed, although they are cooked at appropriate temperatures, in addition, they may be the source of other foods,” said Eisen.
The agency recalls that the entire fruits and vegetables can be maintained at high temperatures, so they can be consumed if they maintain freshness conditions and follow the recommendations for their normal washing. “In the case of cut fruits and prepared vegetables, it must be thrown similar to damaged foods,” they said.
Meanwhile, freezers can place the freezing temperature at least 24-48 hours, if the doors are not opened. If the foods are completely defrosted, they can freeze (they maintain ice crystals, hardness and cold sensation on their surface). 2. If they are not clear how much time they are defrosted, dismiss the food, especially if they are not cold to touch.
Specific terms in insurance
If the insurance company is prescribed, there are no rules that exclude this coverage in some cases, although normal conditions are due to power supply cuts? According to FACUA, in that case, the exceptions of the coverage must be recorded outside the normal state and the user has clearly signed in a way that limits the terms of responsibility. If those terms are present, they are never signed, they are not applicable and the consumer still has the right to compensation.
The voltage increases
Light cuts or voltage growth may break some accessories or equipment connected to an electrical flow such as washing machines, dishwasher, refrigerators. Users can claim electricity due to equipment as a result of the voltage increase after blackout. Facua is of the opinion that they can claim electricity for the breakdown that their equipment can suffer as a consequence of the voltage increase when the light returns after the generalized blackout.
The Association advises his claims and events to the distributor and seller. Although the responsibility comes from the distributor, the direct contract is with the seller. Therefore, it is convenient to keep the facts of both knowledge to claim for losses.
According to the company, the invoice should be acquainted with the marketing company for claims and those who have doubts on its supplier, and its name is also referred to in the invoice issued by the seller: “Access contract” and the other is dedicated to “break and emergency”.
Save tickets and other compensation
The affected collects all tests, the duration of blackout in its area, damage such as food tickets, transport tickets, hotel invoices, etc., as soon as possible, as soon as possible, Spain, Portugal and European Commission presidents for transparent investigation to clarify the causes of blackout as soon as possible.
However, OCU recommends that consumers should accumulate evidence for compensation. They are personal damage (risk injuries …), substances (food or drugs, excessive damaged accessories, electrical installation …) and unimportant (losing train or aircraft and affiliate costs), so
Cancellation of events
The Ministry states that the re -re -start of all payments due to the suspension of any incident through blackout will be obtained: “Request for revenue will be purchased to the service provider.
Who should be replaced?
According to the OCU, some of these losses are not established by the electric company, until the cause of the damage is determined. In addition, the blackout and home position (urban, rural …), depending on the continued hours, the distributor must apply a reduction of up to 10% of its annual invoice. However, the reality is that this compensation, contract energy and disruption that facilitates contract power and disruption suppliers, is calculated based on the hours of hours exceeding hours, which indicates the minimum amount, which will not be paid until the first quarter of 2026.
