Consumption proposes to ban false reviews on the Internet that harm tourism and hospitality | Society
Digital reviews, consumers are a good way to find interesting places that value bars, restaurants and hotels, but the source of conflict: most companies (most companies (most companies (Especially renewal) They complain that they have received False comments To harm them, it also distorts consumer perception. Consumption wants to end this practice with a legal amendment, which allows the country access, which allows the entrepreneurs to withdraw the review until they prove that the user does not enjoy good or service. Customers can only estimate the next 30 days. With these actions, they are considered to stop abuse methods.
Suppose the most important difference is often the most important difference when you choose to go to one establishment or another, even in the estimates of websites such as TripAdvisor, The Fork or Booking or Amazon. Therefore, the Pablo Bustindu section feels that it is necessary to increase the control of reviews as in other countries around us (Among them, Italy), To guarantee your honesty.
The initiative proposed by the Ministry of Social Rights, Usage and Agenda 2030 is aimed at eliminating various actions, including the ban on the sale of reviews, the review is the responsibility of the fact that the review has been filed in 30 days after the purchase or visit.
Bastindu wants to amend the general law for the protection of consumers and consumers, in such a way, the new writing of Article 20 is like: “Trade techniques that facilitate access to consumers and customers on customers and consumers on customers and customers on customers and customers, users who are really useful (or not) and reviews that are really useful (or not).”
Therefore, he continues to be a “review of the reviews issued or the founder of the review of the review of the same channel in 30 calendar days per review date and the founder of the review activity to respond through the same channel.”
This change also represents the right of the founders to request that false reviews or not attend their authors. “A businessman who suggests a good or service review is authorized to request the removal of it, for which he must be reliably prove that he has not been published by a good or service user or user who has purchased the service or user.”
Being a general criterion, the manner in which the employer has to prove the lack of honesty, can use the items that are in line with the specific case: evidence that the invoice shown in the review proves to be manipulated; Evidence that proves that the prices indicated in the reviews are not true; Customer lists that prove that the person who has kept the review is not enjoying the service …
This measurement is included in the process of developing the use of the Consumer Act (SAC Law) in the process of the process in the process (adding and agreed between the PSOE). Many of its points revise the general law for the protection of consumers and consumers. Since submitted this week, this initiative supports the PP government A motion requests to promote government change in relation to reviews.
The Act of Care Services He stayed at the doors of BOE in the previous legislature. To retain, The Executive took her to the Council of Ministers in FebruaryIt is expected to be accepted in Congress in the coming months. Therefore, it can include actions like Limit Telephone Waiting Times to three minutes, prohibit using automatic answers specifically in telephone attention And limit the resolution period of claims for 15 days.
Consumption is preparing other amendments known in recent days and in recent days. There will be one of them Prohibit automated recovery of products hired on the InternetUsually applied to applications and services Streaming. Therefore, companies should be informed 15 days before the expiration of the consequences of non -Reniwal’s will, the period of the mentioned period and not communicating the recovery cancellation.
Coto for maintenance costs
In addition, the Pablo Bustindu section intends to force companies to include maintenance costs at the final price of tickets and services. It is common to appear at the price at the price and only at the last moment, when it is going to pay, maintenance costs are added, and many tickets are multiplied.
The text proposes that “additional costs, including taxes, breakdown, appropriate, increase or reduced to supply, and additional costs, including potential maintenance costs affecting the user or user.”
Usage has already put maintenance costs in the radar. A few months ago he sent a circular to the operators, the commentary of the law was that they should be included in the purchase price and also suggest a series of observations that companies should respect.
Among them, end users should be specifically referred to as the event, which promotes the event, has not been transferred to these expenses. In addition, for the same event or exhibition, if additional services are not provided, additional costs will not change depending on the entry of the mentioned event or the exhibition, or a percentage of the entrance of the entrance.
Another observations are that there are no more operating costs than the additional costs that the consumer supports the same events or exhibitions. Meanwhile, if the tickets are nominated, it warns that additional costs cannot be charged to correct the deficiencies in the name, when this correction is connected to the spelling or typographic defect in the recruitment Online. Finally, they point out that additional costs do not apply due to actions on the user, such as the seal of the entry or its reception and storage on the mobile device.
