What do you do if your journey is canceled by fire at Heathrow Airport: Do I have the right to compensation?
During the early morning from Thursday to Friday, London Heathrow Airport She announced the full closure throughout the day because of a fire At an electrical sub -station in the town of Hayes, it is located in the west British capitalWhat does it mean Reducing important energy. The consequences of this fact in traffic aerial Europeans are messengers, because this airport is the one It has a greater flow of passengers From the entire continent (and the second around the world).
To date, more than 1300 trips were affected (About 145,000 passengers), including 54 flights with origin or destination in Spain, where they indicate from ANA. Looking at this position, it is important that passengers with late or canceled passengers know their rights:
Passenger rights in case of cancellation
from Government Air Security AgencyThe organism designated for the Ministry of Transport and Sustainable Transport, indicates that the rights in the case of cancellation are the following:
- Information LawThe airline must give them a model with the rights that help.
- The right to pay attention While waiting for a return or alternative transport journey. Thus, the airline must provide adequate food and drink, two phone calls, access to the email, or stay in the hotel if necessary to spend the night and transport between the airport and the place of residence.
- Recover or transfer an alternative to transportationThe company must provide the ability to choose between paying the cost of the ticket or a substitute transfer to its final destination as quickly as possible or at a later date that suits the passenger.
On the other hand, The right to compensationThe passengers can obtain compensation of up to 600 euros, depending on the journey distance and the time of reaching the final destination. However, the airline He does not have a commitment to pay such compensation If you prove that the cancellation has occurred due to unusual circumstances, which would correspond to the condition of Heathrow Airport.
Likewise, by virtue of UK261, British regulations on air passengers’ rights, this fact is Looking at an unusual circumstanceTherefore, passengers will not receive economic compensation for delay or cancellation.
What do I have to do a passenger affected
Passengers must be affected Put in contact with your airline For information about your trips. They must also ask companies to fulfill their obligations in the presence of travelers, and provide them with attention and assistance. Of course, in the case of cancellation, the passenger will have a choice Choose between payment of ticketsIf you are no longer interested in continuing the trip, or Change With flights or alternative transport.
