Radio Antim is the path to citizens’ rights … the crisis of confidence with the company …
Every morning, when I hear the Jordanian radio with different frequencies, I notice that citizens are looking for their problems, and as it turned out to be the last attempt to gain their rights, it reflects a clear confidence crisis and inability to respond with official companies.
At a time when official corporations are considered the first archive of citizens’ problems and concerns, a significant event has emerged in Jordan, where radio theitorted rights have become very quick and very effective. The citizen, who is knocking the doors of the government departments, has found a pressure way to reach what is impossible to repeat on a radio call. This reality reveals the crisis of confidence between the citizen and the company, and raises questions about the performance of the public administration, and the state of the media as an emergency mediator should be based on transparency, accountability and serving the people.
It is noteworthy that in Jordan, after being unable to solve them through official and corporate channels, a large citizens are seeking communications with radio, especially official and local radio stations, to present their problems and concerns. This phenomenon has gradually becomes similar to public culture, raising the deepest questions of government agencies, the size of its contacts with the problems of citizens, as well as the nature of the relationship between the citizen and the state.
A large number of calls received by the citizens who complain about various issues, ranging from the Jordanian radio, in the morning and evening, the problems in the infrastructure, the delayed official transactions, the rejection of unreasonable demands, the work grievances, the water or the electrical interruptions and other daily problems. The significant contradiction is that these problems are often chronic or many years ago, and when they are broadcast in the air, official authorities are beginning to take immediate action, and sometimes, sometimes, sometimes, to solve the problem or communicate with the citizen who complains.
This behavior raises basic questions: Why should the citizen reach the radio or the media to hear his voice? Why do official circles late in doing their duty until they are shy in the air? Has the broadcasts to official companies became an effective pressure tool than the traditional management structure? Is this evidence that government agencies respond only under the pressure of the media and public opinion?
Deeply, this phenomenon reflects the mutual confidence crisis between the citizen and the company. After losing the confidence that the citizen will respond to his request or complaint through the usual channels, the last attempt is seeking the media, fully realizing that the voice of the unheard of official walls can be seen through the official walls. Here, aspects of a gap in administrative justice, transparency and rational administration are clear. The citizen does not want more than the use and justification of the law, but he sometimes faces the bureaucracy, the severity of the pursuit, or the negligence of some employees, or unreasonable administrative problems, which is marginalized or ignored.
On the other hand, this rapid communication of the authorities after the issue of the radio reflects the status of public opinion or media accountability, rather than the protocol or administrative determination of their responsibilities. When the problem is issued in public, companies are trying to refine their image, protect their reputation, move quickly, send representatives or provide data and provide solutions that are not available before broadcasting the case. This exposes the imbalance in dealing with the same problems when it is provided by administrative methods or in the media.
But the most dangerous is that this mechanism becomes similar to the alternative, so the citizen feels that the solution is only through the media, and stops directly reviewing the talented officers, which weaken the confidence in companies and improves the logic of media pressure, instead of the media awareness and Eliner. This can reduce media energies in dealing with personal complaints, and the cost of dealing with general and major issues required in Debth Discussion and Debit Press Inquiry.
This phenomenon puts the media to a moral challenge, as it is asked to become a daily complaint site, which will immerse its enlightenment, education and supervision character. Over time, a stereotype is that radio stations are an alternative to the state, which is anxiety, and refers to a structure defect in the public service system.
To address this event, a serious study of communications systems should be done within administrative organizations and public institutions. Public service offices need to be done, the procedures are simplified, the short staff is responsible, the quality of the services is monitored, and the citizen is provided with clear professional channels to follow his transactions and to submit his complaints to the radio or the media unnecessarily. Each media complaint should be seen not only as an emergency phenomenon but also a symbol of internal administrative weakness.
In the end, the capacity of companies to restore citizens’ confidence is not achieved by immediate solutions and public relations, but rather, by integrating the culture of the service, accounting, respecting the citizen’s iTy blouse, and devoting transparency as a corporate value, is not a media logo. Citizen does not seek concessions, but his fundamental rights, if these rights are granted only by Ether, we face a crisis, which requires a serious national position to rectify the relationship between the state and its children.
* Professor of Strategic Studies at Al -Hussein bin Dalal University
