Phone companies should prevent all “random mail” calls that have not been determined with a specific code
Calls Disturbed emails Unexpectedly or off: companies will be He was forced to mark a certain number of all of those calls that have a commercial purpose. It is one of the latest measures provided by the parties that form Coalition governmentPSOE and adding, to the customer law that is now discussed in Representative Conference This will be approved in the coming months.
According to the Ministry of Consumer Disturbed emails, Forcing companies to determine their commercial calls with a specific digital code. In this way, to ensure compliance with the law, Phone companies should prevent All corporate calls that do not use this symbol.
In this line, another of the measures that were submitted will be allowed An advertisement is null and void for all contracts signed through non -advanced phone callsAnd companies will force the user’s approval every two years to receive calls. Both amendments are negotiating with the rest of the parliamentary groups within the conference branch committee.
Future law standards
Customer Service Law has been sent to the lower home more than a year ago, and since then some changes have been announced. The last one was just one week ago, when PSOE and ADD reached an agreement to submit An amendment would force companies to inform their consumers that subscribe is about to stimulate it. According to this new procedure, platforms like Spotify or Netflix should notify 15 days before the deadline, so that customers have the opportunity to cancel this renewal if they wish.
In short, the draft law aspires to improve user experience, with other measures such as a Three minutes in waiting times on the phoneThe prohibition that only provides companies ’attention or limit the complaints response period to 15 days and specific services for the older column. Companies that enter into force will face that they do not comply with these states of fines between 150 and 100,000 euros, depending on the seriousness of violations.
The consumption law also includes measures of accidents affected by the supply oven, for example – in basic services (such as light, water, gas or the Internet), companies must inform the cause of the problem and Be sure to solve the offer within a maximum period for two hours. The offer cannot be cut to any family if there is a continuous claim.
However, in principle, companies or corporate groups (public or private) will be affected by these measures with regard to consumption that meets a series of characteristics: That has more than 250 workers or business volume of more than 50 million. Although all companies in the sector will be affected by basic services, regardless of their size.
