Jordan is the fourth place in the Arab world by maturing electronic services …
Amman – Asia’s United Nations Economic and Social Committee (ESCWA) has been ranked in its annual report in the “Advanced Mature” category of the Available and Growth Axis of Electronic Government Services and Mobile Services (GEMs) for 2024.
According to a recent report, “Al -Qad” translated “Al -Qad”, ranked fourth at the level of government services in the Arab world, the United Arab Emirates and Saudi Arabia Kingdom and Qatar, the most advanced maturity category, and the Jordan “enhanced maturity.
According to the results of the “Gems” code, the total value of the points reached by Jordan reached 0.63 in 1, and the number of services residing in the index reached 94, while the number of citizenship companies reached 31 government institutions.
At the level of the sub -notion -based sub -notion, Jordan reached the total value of Jordan in the sub -oxygen and its growth was 0.67 in 1, while the total value in the service app code and the user’s approval of the user reached 0.57 in 1, while the total value of the sub -oxygen reached 1.
General performance of Jordan in the index
According to the three sub -axes of the index, the details of Jordan’s performance are: In the first axis, electronic and mobile services are provided and the Jordanian e -government has reached the highest results on this axis, the online and mobile applications are coordinated, the coordination of the services, and the synchronization.
In the second sub -oxygis, in the usage of users’ use and satisfaction, the results showed a significant increase in the use rate of digital services by citizens, with good indicators of the approval of users, which were measured by the indicators of benefit, communication rates and evaluation.
In terms of government efforts, Jordan has been a high assessment of its efforts to raise awareness, provide technical support and implement digital transformation strategies. The government has launched advertising campaigns to increase the use of electronic services and improve user experience.
The results came up with the percentage of the distribution and index services of the department: the results were as follows: the trade and industry department has released the number of services with the number of services in the number of services, then the transport, transport and police department came with 10 services, and with the $ 100 dollar security rate, each education and the risks of the government are collectively.
And 80 % subsequent.
The Interior Department is ranked fifth at the level of government services by 7 services, which includes 88 %, while sixth services of financial and municipal affairs and health sectors came with six services, 100 %, 100 %and 86 %subsequent coverage rate, next 100 %, 100 %government services, social, electronic, electronic, electronic, electronic Electrics, Electrics, Electrics, Electrics, Electrics, Electrologies, S. Next.
As for the fields of work, tourism and immigration, the number of services in these sectors continued to follow 4, 3, 2, 2 consecutive, 100 %coverage.
Points of strength and weakness in Jordan in the index
The strength of Jordan in the Government Services Index is as follows: the widespread availability of integrated electronic gates for key services, the great improvement in health services, educational and municipalities through the Internet, as well as government efforts to raise digital awareness through serious government campaigns, in addition to the high user satisfaction rate to improve services and the government’s response.
On the other hand, the report pointed out that there are some challenges in front of the E -government in Jordan, and these challenges are as follows, the need to improve the inter -government -seemed contacts, the need to provide additional open data, and the combination of digital payment sites.
Arabic countries
The United Nations Economic and Social Committee’s report on the maturity of the Electronic Government Services and Mobile Services for 2024 showed the Arab countries’ preparations for digital change, where 22 countries are categorizing the development of their government services via the Internet and mobile phone.
The first type is in the ranking: “Very mature”, including Emirates, Saudi Arabia and Qatar, because it is a leading digital change, providing comprehensive, interactive and integrated services through multiple channels.
According to the second type: “mature”, its arrangement index, Jordan, Amman, came to Egypt, where it has improved with limited technical and configuration challenges in digitalization of services and expanding the purpose of their use.
On the other hand, Bahrain, Morocco and Tunisia came in the third section: “average maturity” because there are various electronic services in these countries, but they do not have coordination and wide spread.
Yemen, Libya, Sudan and Somalia are categorized in the fourth category: “low maturity” because these countries are affected by weak digital infrastructure and political and economic challenges.
The Eskwa report recommended Arab governments to improve the reality of electronic government services and to improve their spread: Improve the integration of digital services between ministries and corporations to create an integrated experience for citizens, in addition to the need to raise digital awareness among citizens, especially rural and impulse.
In addition, it is necessary to invest in cloud infrastructure and internet protection to ensure the stability of digital services, in addition, the importance of taking into account the flexible and comprehensive technical solutions that take into account all groups of people with disabilities and the elderly, and finally, the importance of engaging in the formation of services through continuous concept mechanisms.
