There are more unhappy with communication fields, leading to Vodafone complaints
It is about 27 thousand. Anakam has revealed that the operator in the market has contributed to the climax of DPI’s admission. In absolute terms, Vodafone with more complaints (one -third of a whole) operator, then NOS (31%) and then MEO (26%).
Javier Lorenzo
In contrast to the drop -down trend last year, the communication sector complaints have increased in the first three months of the year. Digi’s entry contributed to this growth, however, Vodafone remains a operator who has registered many complaints.
According to the data released this Tuesday National Communications Authority (Anakam)The amount were recorded “Approximately 27,100 written complaints against communication service providers, 8% (about 2,000 complaints) than in the same period of 2024.
This ascending, describes the regulatory entity, “It has fallen to 2023 to 17.8 thousand complaints from the 3rd quarter due to increased complaints about electronic communications.”
“For the ascending, it contributed somewhat to the market in the last quarter of 2024, which had 1,100 complaints during the period under consideration. On the other hand, complaints about postal services have been reduced to 9,300 complaints, which is contrary to an increase in the last quarter.”
According to Regulatory Entity, the main reasons for complaints Problems of delays in failures in systems or repair and fixed internet access.
Vodafone operator with more complaints
One -third (33%) of the telecommunication operators (33%) have complained to Vodafone, of which complaints have increased by 11%. The operator has the second highest complaints (1.7 complaints to a thousand users).
Then it was in us, during the analysis period, About 5.5 thousand complaints (31%) were collected. However, it isDamage with the highest number of complaints In perfect terms (1.9 complaints to a thousand customers). That’s it “Only the main ones that reduce the size of the complaints during this period”. 8% drop compared to last year.
Third MEO, which recorded the largest growth (+14%), with 4.7 thousand complaints. However, This is the only operator who has a very low complaint rate, for a thousand users.
Finally, the Digi, It entered the national market in November last year. The operator registered in the 2025 1st quarter, a significant increase compared to the previous period (+104%). “Compared to Novo (+69%) compared to the same period 2024”.
