Parrayens denies wheelchair damage in flight from Macapa to Belem | The economy
Luggage damage is one of the most common disorders in airway trips. But in the case of Nathalia Goniws, the damage is even worse: the wheelchair uses her every day. 36 -Aar -Para, Born in Belem and currently lives in Macap, he denies his social networks Larled Wheelchair On flight from Macapa to belem:
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The report of a Liberal, that she uses a wheelchair due to a congenital error, and landing on the day of May 11, Mother’s Day, and landing at 4 am, an employee ordered him to sit down and sit another small to get her seat. The same happened in landing.
“The two chairs that arrived at the plane door were equal to me. So I couldn’t immediately recognize which of these two was mine. Latam employee needed a Latam employee to see the chair label and identify my name.”
Upon arriving home, Nathalia reported that she had trouble entering the room with a chair, because she did not cross the door. “Then I realized that I had a wrong chair.”
Since then, Nathalia has used a chair that has been exchanged every day, which is not suitable for her needs. “I can’t get into some doors of my own house” he laments.
She claimed that the company had contacted the call center, but there was no definite deadline for the solution. “35 days to end the expiration search given by Latom, and only then starting the reimbursement process, which is actually no deadline.”
“I will always face access issues due to lack of training when my boarding and landing is carried out ”, Sadness.
Until the moment of the report, the airline reported that the case would be investigated internally, but there was no new return.
What do user legal experts say?
Nadulson Neves is a lawyer and an expert in the consumer law. He advises a passenger who went to the damage situation immediately looking for airline service center and reported the incident. “The passenger goes there, reports the incident and describes the lost items, a suitcase or, a wheelchair, in the distinctive context of Nathalia,” he explained.
“There is a service clause between consumer and airlines. In the event of an error, damage or luggage theft, the passenger is weak and he will soon have the right over it.”
According to him, the Have deadlines to return to the company or find the item that is wrong. If this does not happen, the passenger will be eligible for moral and equipment compensation. But for this, it is necessary to support evidence to apply these rights. “In the case of Nathalia, photos with the object, invoice and plane’s own left -handed.”
According to the National Civil Aviation Agency regulations, the baggage may lose a maximum of 7 days (on national flights) and 21 days (international flights). If it is not detected and distributed within the prescribed period, the company must pay compensation within 7 days.
In the case of baggage damage, the passenger has the right to receive from reimbursement airlines for emergency expenses, when he is out of his house, if he is outside his house. Keep in mind that airlines are responsible for defining the form and daily limitations of reimbursement. The company makes this payment within 7 days from the passenger’s demonstration.
Finally, the lawyer cited the consumer protection code:
“According to the Article XIV of the Consumer Protection Code, regardless of the existence of the service provider, for the repair of the disorders that cause services, as well as for inadequate or inadequate information about their happiness and dangers.”
