Over -booking on flights: See what to do and what your rights are | The economy
Over -booking is done when the airline sells more tickets than the seats available. This is based on statistics that indicate that some of the passengers are often not abandoned or not attending. However, when everyone appears, there is a lack of space – and then problems arise.
If you are one of the affected people, the company must first look for volunteers ready to board another flight, providing compensation (such as vouchers, food and hosting). If there are no volunteers, passengers can be removed involuntarily, the right to financial compensation, as well as without re -registration or total refund, fees.
Your rights in case of over booking
Anac guarantees a range of passenger rights:
- Regular on another flight, as soon as possible and There is no extra cost.
- A comprehensive refund if you don’t want to wait or accept the new date.
- Financial compensation, which is the distance and delay time (R $ 250 to R $ 1,000 on national flights, and internationally R $ 3,000).
- Waiting for a long time, physical help as food, transport and lodging.
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What to do if you are booking too much?
- Stay calm and enter everything: Write down the schedule, names and protocols and take photos of the information provided.
- Talk to the airline: Look for the attendant and ask solutions. Should be made clear to them.
- Request your rights: If it is removed from the flight, requires reimbursement, reimbursement or compensation.
- Save: Everything is useful in a future complaint (including organs such as ANAC or Procon).
How to avoid problems with over booking?
- Check in advance (at an online or airport).
- Get to the airport at the beginning: Finally passengers at risk of being removed from the flight.
- Avoid maximum hours and if possible, buy the ticket directly with the airline.
Thalin Silva, Journalism International, Milli Piers, Oliberal.com’s Web Editor
