HP’s new platform hybrid workers – wants to help companies to ensure better experience of computers
The platform is called The Workforce Experience Platform (WXP) and last week were opened, taking advantage of artificial intelligence to identify problems, indicate solutions and perform automated measures. The goal is to improve the digital experience of workers, but in practice it is a very useful tool for managing companies from the perspective of information technology and help desk units.
HP Portugal Managing Director Pedro Koelho, with the management of the non -centalized technology park that affects remote and hybrid work and productivity, reflecting the complex atmosphere in the companies that are calculated on expert dissatisfaction. In the exhibition for journalists involved in Tek, the equipment does not solve the problem, but to improve the digital experience, it will be part of the solutions and services until it is added.
“It can detect irregular situations before they are interrupted by what we used in the market,” he said, compatible to reduce the passive time, but also costs.
HP suggests numbers 72% of workers have no healthy relationship with workE. 74% claimed that their companies would not provide the necessary structure For effective performance. In addition, almost half of employees avoid contact with technical support when facing problems and many people live in unable to solve IT service.
In this scenario, when spending around experience and hybrid -mode experiences, HP has been created to display a unified solution to respond to these challenges and admitted that the company’s workforce experience has developed platform (WXP). The solution for manufacturers and operating systems works with agnostic, HP equipment and other brands,
Platform collects and analyzes equipment data to identify and indicate solutions, automatically makes some measures. HP Services & Solutions Business Manager Nuno Cardiro, with WXP to “have an assessment and active approach” is possible And companies get a comprehensive view of the Equipment Park and its life cycle and reduce the average time of employees’ problems.
Recommendations are adjusted to the profile and performance of each user rather than the general recommendations, and the consumer use is constantly measured.
Nuno Cardiro has already cited some statistics about the operation of the platform that monitor 24.6 million devices, analyzing 700GB of data from 26,400 companies in 180 countries. This anonymous data helps to optimize IT management and reduce maintenance costs.
In the practical influences of the platform, the HP stated Companies that have already received the system have recorded a 20% reduction in the average problem solving and a 30% decrease in the passiveness of the equipment. In addition, WXP can be connected with tools Power BI, Serviceno, Table E IntueExpands its scope in the corporate ecosystem.
At the moment the HP solution is rolling out and launched in Portugal last week, but Nuno Cardiro Tech said that there are already many interested clients from various fields, which HP is working. There are already several implementation cases at the interactional level.
During the show, the data from the Gartner consultant ensures a tendency to increase solutions to the digital experience of employees. By 2026, 50% CIOs are expected to implement the Experience (DEX) strategies (DEX) strategies, and in 2028, the consultant is warning about the use of leaders who do not establish this policy as a priority.
