Anacom: Complaints in communications increase 8%. Digi Entry has contributed to climbing – telecommunications
Near Regulatory Entity Advanceds recorded “27.1 thousand written complaints against communication service providers, 2024 8% (about 2,000 complaints)”.
Anakam stated that this is an increase “Rotated” in the first quarter of 2023 “reversed”Driven “13% of complaints about electronic communications falling from the 3rd quarter of 2023 reached 17.8,000 complaints in the first quarter of the year”.
According to the regulator, for this ascending, “Somewhat, in the last quarter of 2024, Digi’s entry in the market contributed to, which had 1,100 complaints during the analysis period”.
On the other hand, Anakam revealed, “Complaints on postal services have been reduced to the same period (-1%) and 9.3 thousand complaints (34%of total complaints)” “The subject of the last quarterly tendency.
Oh Operator Vodafone with more complaints in full terms, 33% of totalThere are about 5.9 thousand complaints, an increase of 11%and the second highest complaint rate, 1.7 complaints to a thousand clients.
Follows us with 31%Approximately 5.5 thousand complaints, 8%decrease, but with the highest complaint rate, with 1.9 complaints to a thousand clients. “This provider is one of the main ones who reduce the size of the complaints during this period,” said Anakam.
Already Mio has recorded the largest growth.
According to Anacom, Digi has already represented 6% of sector complaints, 1,100 complaints in the first quarter of 2025 and a significant increase compared to the previous period “104%, and the operator recently entered the national market.
“There is also there A sharp increase in complaints against Novo (+69%) 2024 During the same period, ”the regulator said.
Mostly specified causes “Delay or deficiency of failures in services and failure in a fixed internet access service)”.
In addition, complaints are focused on Failures in television service by subscription, delay in treating complaints and initial connection of fixed services.
Already late By subscribing with mobile portability, initial connection of fixed services, telephone lines and failures in television service “Reasons for complaints in the first quarter of 2025 compared to the same period last year.”
In relation to the postal service, the Number of complaints recorded by CTT “Anacom, with 7.4 thousand complaints .
A. DPD, represented 9% of registered complaints .
“A. The main reason for the postal sector is not to deliver the postal object. “
