More than 100,000 passengers have been affected by the delay in the aircraft in Belem | The economy

A survey conducted by the AirHelp platform believes About 106,400 passengers were affected by delay and cancellation Flights at Belem International Airport in the first four months of 2025. In response to the North The Airport (NOA), which is a concession that is responsible for the terminal administration, he has identified a “Increase in the time period of flights”, In contrast to the data submitted by the research. In these cases, customers need to know The rights to legally protect them, Consumer Protection Commission Chairman of the Bar Association in Para (OAB-PA) has described consumer Law Professor Dennis Verbikaro (OAB-PA).

According to AirHelp, the data is specifically represented in Brazilian airports and is maintained on the basis of a global database with various resources. However, the company did not disclose these resources claiming the contract regulations of privacy.

According to the survey, one of the five passengers was delayed or canceled until April. For comparison, one of the average six in 2024. The accumulated last year, 96,000 passengers were affected, indicating a growth of 10.9% this year.

However, these numbers have been challenged by both the Brazilian Association of Airlines (Abyer) and NOA. Two entities claimed that the time of flights in Belem had improved. The administration of the airport remained through an official note, although they did not describe numbers and do not consider the impulses of delay and cancellation.

“North Amazonia Airports (NOA), which was concessed at Belem International Airport, reported that it had recorded growth in the air period between January and April 2025, compared to the same period of the year, according to the data from the strategic flow system of the Air For example.”

It also competes with Abyer AirHelp data. According to the association, the average timeline between January and March is 90%based on data from the National Civil Aviation Agency (ANAC). According to the association, 8% of the planes were delayed and 2% were canceled during this period. Anac only treats the waiting time flights for over 30 minutes.

Of the total of 652 thousand passengers shipped in the state in the first three months of the year, the association reported that 60,000 people were influenced by delay and cancellation, which represented a total of 9.2%. The remaining 588 thousand passengers were cursed as equals. In a statement, the association also criticized the research method and questioned its legality.

“The Brazilian Association of Airlines (Abyer) does not recognize the legitimacy of the data submitted by AirHelp and warnings to the performance of platforms that practice exploitation law, using legal violations that trigger the overwhelming violations of judgment in Brazil.”

Rights

In cases of delay or cancellation of aircraft, passengers have a series of rights guaranteed by the Brazilian law, describing the president of the OB-PA’s Special Commission President Dennis Verbicaro. In the survey, the delay for more than two hours in this quarter affected about 8,600 passengers, surpassing 8,300 people affected by the same period last year.

Material assistance should be provided according to the waiting time: from an hour, access to communication is mandatory; From two o’clock, the right power; And from four o’clock, hosting (when necessary) and round trip transport. In addition, the user can choose to get a full refund of ticket, or if he agreeing to another shipment ways like bus or taxi.

These rights are guaranteed by the Resolution No. 400/2016 of the National Civil Aviation Agency (ANAC), which decide to inform airlines with updates every 30 minutes.

Companies are to provide legal options in case of issues and assist in the waiting time. Although not directly responsible for the failures of the companies, airports must ensure that the construction of the passenger reception and guidance is to ensure that.

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According to Verbicaro, the number of cases with delay and cancellation in beleme has increased, with the increase in tourism flow and the movements of events in the city, especially with the policy of COP 30. In the face of any problem, the passenger must immediately look for the company’s service, request written justification and store all evidence. If there is no solution, the consumer is a consumer.