Consumption wants to block ‘Spam”s phone calls by law | Society

Consumption would like to be blocked by law Telephone calls Spam. Introduced by the Ministry of Ministry Amendment to Customer Care Services Act (known as SAC Law) Forcing companies to identify commercial calls and demand a telephone to prevent those who are not properly identified. Another actions intended are when all the contracts that occur between a company and a person occur in an unseen call. Minister Pablo Bustondie explained in the Ser chain that this rule will vote in the “coming weeks”.

The General Telecommunications Act already prohibits commercial calls from 2023 But the companies continue to make them with different excusesSome as given by the consent by accepting Cookies On the web page, be an ancient customer or not asking you to draw your record data. Therefore, the consumption wants to go further and prevent them.

According to the ministry sources, the idea is to force companies to introduce a telephone code (ie a specific prefix) to identify all the commercial calls they make. In addition, that number should always be different from what companies use to serve customers. The next step, included in the amendment, is also demanding that a large telephone to prevent numbers that do not meet these features. This indicates that the Spanish government should adopt a national number plan to facilitate the technical implementation of the new identification and blocking system.

In addition, the amendment tries to cancel contracts made by non -consent telephone calls. Therefore, subcontractors who usually make these types of calls are discouraged and then contracts stop doing so, because they have no value. In this amendment, companies are also responsible for restoring consumer consent every two years to receive commercial calls.

In the Ser chain, Minister Pablo has been included in the package of two new actions and amendments, which was developed by Pablo Bastindui (agreed between the Summer Government and the PSOE in the coalition government), which develops the use of the future SAC law, which is being processed in Congress. Many of its points revise the general law for the protection of consumers and consumers.

It remains to be seen if there is enough support to move forward. “I think this is the law of common sense,” there is almost a consensus in consumption issues, “and that the amendment to the Junction is not displayed, so it is possible to negotiate with the cotton. In his opinion, he said.

An emergency way

Sock law He stayed at the doors of BOE in the previous legislature. To retain, The Executive took her to the Council of Ministers in FebruaryIt is expected to be accepted in Congress in the coming months. Therefore, it can include actions like Limit Telephone Waiting Times to three minutes, prohibit using automatic answers specifically in telephone attention And limit the resolution period of claims for 15 days.

Consumption is preparing other amendments known in recent days and in recent days. One of them, developed by El Pace, tries to end wrong reviews that harm hotels and restaurants. Consumption wants to end this practice with a legal amendment, which requests to withdraw the review if the founders are not enjoying the user or that the comment is not true. Customers can only estimate the next 30 days. With these actions, they are expected to stop abuse methods, which also distorted consumer perception.

Can include another change Prohibit automated recovery of products hired on the InternetUsually applied to applications and services Streaming. Therefore, companies should be informed 15 days before the expiration of the consequences of non -Reniwal’s will, the period of the mentioned period and not communicating the recovery cancellation.

In addition, the Pablo Bustindu section intends to force companies to include maintenance costs at the final price of tickets and services. It is common to appear at the price at the price and only at the last moment, when it is going to pay, maintenance costs are added, and many tickets are multiplied.